About Us

Legal professionals spend far too much time redrafting what already exists, solving the same problems, and answering the same questions — over and over again. The result? A system that’s slow, repetitive, and holding legal teams back. Valuable knowledge sits unused, buried in documents, past deals, and individual experience.

We’re building something different.

At Aloi, we combine deep legal expertise, cutting-edge AI, and a relentless focus on user needs to transform how legal professionals work. We’re not just streamlining workflows — we’re redefining how legal advice is created, delivered, and scaled. We believe execution beats credentials, and we foster a culture where curiosity, clarity, and collaboration are core.

Role Overview

We’re now looking for a Customer Success Manager to join our growing team and play a pivotal role in helping legal teams succeed with Aloi. You’ll guide customers from onboarding through to adoption and expansion, building trust-based relationships and driving real product impact.

This is more than just a customer support role — it’s a chance to work alongside a world-class team, deeply embedded in our customers’ workflows, shaping how legal tech delivers value in some of the most respected legal organizations in Europe and beyond.

What You Will Do

• Lead onboarding for new customers, helping them get up and running with Aloi and setting the foundation for long-term success
• Own relationships with key users and decision-makers at law firms and in-house legal teams — becoming a trusted advisor and strategic partner
• Monitor usage, adoption, and satisfaction — proactively identifying risks and opportunities for growth
• Partner closely with product and AI teams to surface insights, guide roadmap priorities, and champion customer needs
• Run training sessions, business reviews and feedback loops with stakeholders to drive engagement and deepen impact
• Collaborate cross-functionally with sales, marketing, and engineering to improve customer experience and unlock new value
• Contribute to scalable success playbooks, onboarding flows, and lifecycle campaigns as we grow

Who We Think You Are

You’re proactive, empathetic, and energized by solving real-world problems. You enjoy building relationships, navigating complex stakeholder environments, and translating customer feedback into tangible outcomes.

You likely have:

• 1–3 years of experience as an associate at a law firm, management consultancy practice, or in customer success, account management, or post-sales roles at a B2B SaaS company
• A consultative and structured approach to relationship management
• Strong communication skills in English — written and spoken — and comfort leading meetings and training sessions
• Curiosity for legal tech and AI-driven products
• A growth mindset and drive to build in a fast-paced, collaborative environment
• A university degree
• High-impact relationships – Help legal teams work smarter and faster with a product they genuinely value.
• Category-defining mission – Shape how a new generation of legal technology delivers value at scale.
• Close to the product – Collaborate directly with product, AI, and design teams to influence how Aloi evolves.
• Early-stage energy, long-term potential – Join us at a key inflection point, with global ambition and real momentum.
• Competitive compensation – Including salary, stock options, and growth opportunities.

What We Offer

Join Us

If you’re ready to help legal professionals unlock the full power of their expertise through technology — and want to grow in a smart, driven, and collaborative team — we’d love to hear from you.

Apply now and help shape the future of legal work with Aloi.