About Us

Aloi is transforming the legal services industry with cutting-edge AI technology. We empower law firms to deliver faster, more accurate, and higher-quality commercial legal services. Leveraging the power of vetted content, we act as a trusted co-worker, enhancing the result of the legal work and ultimately providing significant value to the firm’s clients.

The Role

We are seeking a dynamic Engagement Associate with approximately +3 years of experience to support our go-to-market initiatives, manage customer success, and nurture key account relationships. This role blends strategic business acumen with hands-on operational execution, making it perfect for someone who is proactive, a problem-solver, and ready to make an impact in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with clients to ensure their success and satisfaction with our platform.

• Oversee key accounts, ensuring proactive engagement and long-term retention.

• Work closely with product and operations teams to align strategies and optimize customer experiences.

• Analyze market trends and customer feedback to inform product development and marketing strategies as well as to identify challenges and opportunities, providing innovative solutions that drive business growth.

What would help you thrive

• Professional experience in GTM roles, customer success, or key account management combined with the ability to develop and execute strategic plans.

• Demonstrated excellence in both verbal and written communication, ensuring effective internal collaboration and superior customer interactions.

• A proactive mindset for tackling complex challenges, exhibiting both innovative problem-solving skills and a passion for grit and resilience.

• A commitment to prioritizing customer success, building lasting relationships, and thriving in a cross-functional team environment.

• A keen interest in legal tech and transforming traditional legal services, with the vision to see the big picture and translate strategic ideas into actionable initiatives.

What we Offer

• Career development opportunities in a rapidly evolving entrepreneurial environment.

• A fast-paced, innovative workplace where your contributions make a tangible impact.

• Competitive salary complemented by an attractive stock option programme.

• Work alongside a team of forward-thinking professionals dedicated to transforming legal tech.

Join Us

If you’re a strategic, proactive team player with a passion for customer success and innovative go-to-market strategies, we want to hear from you.

Apply now and be a vital part of Aloi’s exciting journey!